Thư viện bài mẫu báo cáo thực tập ngành ngôn ngữ Anh thương mại đạt 9 điểm dành cho sinh viên ngành ngôn ngữ anh chuyên ngành tiếng anh thương mại tại nhà hàng khách sạn đang trong quá trình làm đề tài tốt nghiệp.
Lưu Ý Dành Cho Sinh Viên: Trong khoảng thời gian này, bạn gặp khó khăn trong việc tìm kiếm xin dấu mộc thực tập của công ty, trung tâm ngoại ngữ hoặc không kịp làm bài báo cáo thực tập này thì liên hệ trung tâm để được hỗ trợ qua ZALO 093 189 2701 hoặc quét mã QR của ZALO.
CHAPTER I: INTRODUCTION Mở đầu Báo cáo thực tập ngành ngôn ngữ Anh thương mại
1.The history of the formation and development
Gold Rum Hotel II belongs to Thanh Thanh Cong Limited Liability Company. It was established in 2011. Rum Vang Hotel has 2 branches. Rum Vang II Hotel is located at 24 Le Dai Hanh Street, Ward 1, Dalat city. In December 2020, the hotel will be renovated to increase the number of high-quality rooms and meet the growing demand of visitors visiting the region.
Gold Rum Hotel is designed and built in a modern European style, equipped with modern furniture. The hotel includes 52 spacious and luxurious 3-star standard rooms. All rooms have large windows with typical views overlooking the park or Xuan Huong Lake. You can watch the sunrise and enjoy the fresh air of this beautiful, dreamy city. The quality of service of the hotel is reflected in each room including refrigerator, air conditioning, bathtub, shower, flat screen television with a variety of cable channels, tea and coffee , mini bar,… The services of the hotel include a wide reception area that can serve many large groups of guests at the same time, the restaurant can accommodate 150 guests, Wifi everywhere in the hotel, conference rooms, free breakfast, room service, 24/24 laundry, Car parking Service staff are friendly and professional, ready to respond to your requests. In addition, the hotel also recommends for guests entertainment activities to ensure they are always interested in during their stay…
The hotel is in the heart of the city, just a 2-minute walk from Xuan Huong Lake and a 5-minute walk from Con Ga Church, Dalat market, and the city center. Spacious, luxurious rooms with beautiful views, professional service, friendly staff. The Rum Vang II Hotel is perfect for the most discerning travelers looking for an unforgettable vacation in Dalat – a city of thousands flowers.
2.Organizational chart of Rum Vang II hotel
- General director: is the general manager of the entire hotel. Next to the general manager there is deputi general director.
- Below the general manager are 6 departments with the responsibility of 6 department manager, including front office manager, executive housekeeper, restaurant manager, sale& marketing manager, HR manager, accouting manager.
- Finally, members of each department’s staff.
3.The business operation of Rum Vang II hotel
There are 52 rooms in total at the Rum Vang II Hotel, including single roos, double rooms, and family quadruple rooms, deluxe twin room… Check-in time is 14 hours, and check-out time is 12 hours, as it is in most hotels. The price is quite reasonable, only from 650,000 for each rooms a night. With the most modern equipment. The Rum Vang II Hotel offers tour services, restaurants and other accompanying services. The hotel has a posh restaurant with a diverse menu of Asian, European, and Vietnamese cuisine, as well as a wide selection of fine wines and aromatic cocktails. Customers can book tours at the tuor table, purchase souvenirs as one-of-a-kind small gifts at the souvenir counter, using computer, and photocopy at the business center. Ticket booking, laundry, currency exchange, tour tutoring, airport shuttle service, room service, luggage storage, motorcycle rental, and ample parking are all available at the hotel. Free Wi-Fi is available in all parts of the hotel, including the rooms. The front desk is open 24 hours a day to assist customers with fast check-in and check-out procedures. Even the most discerning customers would be satisfied by the staff professional, welcoming workers who work diligently.
CHAPTER II: INTERNSHIP PROCESS AT RUM VANG II HOTEL – Báo cáo thực tập ngành ngôn ngữ Anh Thương mại
1.Tasks Assigned when Internship
a. Tasks Assigned when Internship
| Time | Work |
| 1st week | I was introduced and shown around the hotel.
Restaurant: + I was instructed to collect the breakfast buffet of guests and meet the needs of the client while they ate breakfast. Housekeeping + Get to know the types of rooms, bed types in the hotel. + Identify objects and furniture in the bedroom. + How to use and add widgets to the troller when out. + Check, add essential items and clean up when guests have not checked out. |
| 2nd week | Restaurant
+ After guests have finished eating, clean the table and rearrange the tables and chairs. + Add a toothpick, paper towel, or soy sauce if it runs out before serving the next meal. Housekeeping + Check the status of the room when guests check out. Receptionist + To be guided through the process of making reservations for guests Hello, and please provide the customer’s name. • Confirm guest information such as arrival and departure dates, as well as room type. • Request a guest ID, If they are foreign visitors, request to borrow their identity cards or passports. • Provide guests with a breakfast ticket and a room key. |
| 3rd week | Receptionists
+ Introduce to guests hotel services such as motorbike rental, as well as where guests can purchase Dalat specialties. + Provide assistance to guests during their stay at the hotel. Restaurant + Serving lunch and dinner for guests. + How to set up the table to serve hot pot buffet. |
| 4th week | -Receptionist
+ Enter information and divide rooms for guests to go in groups. + Perform the check-out process for guests • Check and confirm with guests the products in the used minibar. • Billing guests and receiving money. • Receive the room key from the guest and return the identification to the guest. • Ask guests if they are satisfied during their stay at the hotel. • thank you guests – Restaurant + Serving guests in hot pot buffet. + How to clean the restaurant. + How to prepare drinks for daily buffet breakfast at the hotel. |
| 5th week | Housekeeping
+ Learn how to change pillowcases, blankets cover and bedsheet + Remove dust from rooms and surfaces + Clean the bathroom thoroughly and replenish any necessary items. |
b. The work complete Rate
Personally, I believe that the jobs I do in the three divisions I work in are only nearing completion. I only do the basic duties of a receptionist, a housekeepern and a restaurant server. I’ll need more work experience to do better on that job. Particularly important are soft skills such as dealing with difficult situations and how to do effective teamwork. Because the hotel’s various parts, while distinct, have a close relationship with one another.
2. Highlight the work in the intership period and lesson afterwards
a. Công việc thực tập hằng ngày trong Báo cáo thực tập ngành ngôn ngữ Anh thương mại
During my 5-week internship at Rum Vang II Hotel, I had the opportunity to work in all three departments: restaurant, room, and receptionist. Many thanks for your expertise in a variety of areas. I now have a better understanding of how a tourist accommodation establishment operates. These experiences will be extremely beneficial to me after I graduate from university.
The first day of practice, I got an internship at the restaurant department. The restaurant specializes in serving buffet breakfast and buffet for guests. This restaurant specializes in serving buffet breakfast for guests staying at the hotel with typical Asian dishes. I was assigned the task of serving breakfast buffet for guests staying at the hotel. At first, I was instructed to collect each customer’s buffet coupon and greet the guests before they entered the restaurant. Each staff member is asked to observe and serve according to the customer’s request during the breakfast process, in case they need to add seasoning or side dishes. After the guests finished eating, I was instructed to clean up the dishes and chopsticks and take them to the kitchen department to wash. Clean the dining table and areas in the restaurant as clean as possible. In the following days, I was instructed how to set up a table to serve a hot pot buffet or meal for guests to follow the group staying at the hotel. Furthermore, I was taught how to prepare drinks for customers such as tea, coffee, juice… During a brief period of practice at the restaurant, I discovered what it takes to be a good waiter. To serve customers, you must not only have good skills but also a warmth and conscientiousness to customers.
báo cáo thực tập ngành ngôn ngữ anh thương mại
The hotel also gave me an opportunity to practice in the front desk position. Receptionist occupies a very important position in the hotel business and determines the revenue of a hotel. The hotel receptionist is the first and the hotel representative, interacting with customers the most. As a result, knowing whether the service quality of that facility is good or not is heavily reliant on the role of a receptionist. During the internship, I was observed and instructed to check-in and check-out procedures for guests under the guidance and supervision of the staff at the hotel. Support guests during their stay at the hotel such as keeping room keys for guests when they go out, receiving mail, mail, assisting guests with booking flights, cars, introducing places to eat, take beautiful pictures in Da Lat if guests need. At the same time, it introduces guests to hotel services such as motorcycle rental, and it introduces tourists to tour services provided by company affiliated with the hotel…
The room department is also very important because it has a lot of responsibility and brings in the most money for the hotel. Customers will rate the hotel’s level of satisfaction based on the work results that the room produces. As a result, room staff are frequently experienced and dedicated to their jobs. Room work begins at 7 a.m. daily and lasts 8 hours per day, depending on guest’s stay status. During the internship period, I have been observed and learned a lot from this job. The first is how to clean the room that the guests are still in, add tea, coffee water, and essential items for guests if they run out. The second is how to check the room while guests are checking-out. And finally how to clean the room after the guest checks out. She was taught how to clean the bedroom (changing bed sheets, blanket covers, pillowcases …), how to clean the bathroom and dust the surfaces.
Practicing in three different departments has given me a completely new perspective. Understand how a hotel works and operates, as well as how departments collaborate and help one another to complete tasks as efficiently as possible.
b. Lesson afterwards – Bài học kinh nghiệm trong báo cáo thực tập ngành ngôn ngữ Anh
During my internship at Rum Vang II Hotel, I gained valuable experience and had the opportunity to put what I had learned in school into practice, Practice more. Furthermore, I can do a variety of jobs, which greatly assists me in honing my skills. These experiences taught me many valuable lessons.
The first is the restaurant department. With a lot of work and requiring skillful meticulousness, the restaurant service process must be done accurately and carefully, minimizing the occurrence of errors. I learned that a waiter must always try to be cheerful and welcoming to customers, maintain a calm demeanor, and avoid making impolite gestures to them. When customers complain, handle the situation as soon as possible.
The second is the reception department, which, like serving a restaurant, must always be open to customers and flexible in handling situations because a receptionist represents the face of the hotel. Furthermore, good communication skills, behavior, and the ability to remain calm under pressure are required because the work requires attention to detail and high accuracy. The receptionist is extremely important because every gesture, action, and job performed by the receptionist will determine the hotel’s future revenue.
Finally, there’s the room department. This is a crucial component. Working as a room staffer necessitates extreme attention to detail and patience. Health is especially important during busy days, when the workload is quite heavy, requiring employees to work continuously.
I was able to perform all of the basic jobs of a receptionist, room and restaurant service with the dedicated guidance of the department’s head and the other staff members. The practical lessons will be extremely beneficial to me, as they will aid in the development of soft skills such as problem – solving, communication skills, teamwork…
CHAPTER III: ADVANTAGES AND DISADVANTAGES (Báo cáo thực tập tiếng Anh thương mại)
1.Advantages – Thuận lợi của báo cáo thực tập tiếng anh thương mại
The school, especially the internship instructor, has been extremely helpful in ensuring that I complete the internship successfully. I had the opportunity to practice in a completely new environment outside of university during my 5-week internship at Rum Vang II Hotel. There are practical experiences that will be extremely beneficial to me after graduation. Simultaneously, I have developed soft skills such as communication, teamwork, and how to handle customer-related situations appropriately. I have the opportunity to work in all three departments, including those of a receptionist, a restaurant waiter, and a house keeper. In addition, I received a lot of assistance from the hotel, the management all the staff who were dedicated to instructing and guiding me in order to complete my job well. At the same time, the hotel side has greatly aided me in being able to choose a flexible internship time, as I still have a school schedule during the internship.
2.Disadvantages – Khó khăn của báo cáo thực tập ngành ngôn anh
In addition to the benefits listed above, I encountered a few minor challenges during my practice. Because of the time I practiced during the Covid 19 , I had few opportunities to contact and communicate with foreign guests in order to improve my English communication skills. Furthermore, with only about 5 weeks of practice, the time is limited, so I haven’t had a chance to learn a lot of knowledge and how the departments work. Furthermore, the hotel is a professional working environment, with everyone having prior experience on the job. I am a student with a lack of skills at work, so I do not always complete the job as expected.
CONCLUSION – Kết Luận Báo cáo thực tập tiếng Anh tại khách sạn
During my five weeks of internship, I worked, studied, and applied my knowledge in a practical working environment. It was an entirely new experience for me. Because of my new working environment experience, it is a great opportunity for me to improve my knowledge and skills, as well as to try to promote my strengths even more. Furthermore, I met the most friendly people who were always willing to help me during my internship at the hotel. Although it came as a surprise at first, I soon realized that the working environment, while each job has its own set of challenges, makes me very happy because everyone on the team always loves and helps one another. That is extremely beneficial.
Trên đây là bài mẫu báo cáo thực tập ngôn ngữ anh thương mại được trình bày đầy đủ với kết cấu 3 chương, dành cho các bạn sinh viên ngành ngôn ngữ Anh tham khảo để viết báo cáo thực tập, chuyên đề, khóa luận cho mình.
Trong thời gian này, bạn đang bận chưa tìm được đơn vị thực tập hoặc chưa viết kịp đề cương chi tiết, viết nội dung bài để nộp GVHD theo đúng quy định. Thì có thể liên hệ dịch vụ viết thuê báo cáo thực tập ngành ngôn ngữ Anh của trung tâm. Hiện nay trung tâm hỗ trợ: Xin dấu mộc thực tập, viết bài, theo dõi và chỉnh sửa, bảo hành bài cho đến khi có điểm.
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